Last updated: 20 September 2026

Who we are

Hex Web Design provides website design, rebuild, hosting and support services from Pembrokeshire to businesses across the UK. For privacy enquiries, email hello@hexwebdesign.uk.

Information we collect

When you contact us or submit an enquiry form, we may collect your name, business or organisation name, email address, telephone number, website address and the information you provide about your project. We may also receive limited technical information needed to operate and secure the website.

How we use your information

• To respond to enquiries and discuss requested services
• To prepare quotations and deliver agreed work
• To provide hosting, maintenance and support where requested
• To maintain business, accounting and legal records
• To protect and improve the security and operation of the website

Our lawful bases

We process information where it is necessary to respond before entering into a contract, to perform an agreed contract, to meet legal obligations, or for legitimate business interests such as providing support and keeping the website secure. Where consent is required, it can be withdrawn at any time.

How information is shared

Information is only shared where needed to operate the business or provide a requested service. This may include website hosting and email providers, FormLayer for website enquiries, payment or accounting providers, and professional advisers. We do not sell personal information.

How long information is kept

Enquiry information is kept only for as long as reasonably necessary to respond and maintain an appropriate business record. Customer and transaction records may be retained for longer where required for contractual, accounting or legal purposes.

Security

Reasonable technical and organisational measures are used to protect information. No internet service is completely risk-free, but access is restricted and the website and hosting environment are maintained with security in mind.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information, and to request data portability. You may also complain to the UK Information Commissioner’s Office. To exercise a right, email hello@hexwebdesign.uk.

Changes to this policy

This policy may be updated when the website, services or legal requirements change. The latest version will always appear on this page.